Troubleshooting

Find the message you see, then follow the fix. Still stuck? Open Help and support in Settings, or write to support@prowdex.com.

Signature rejected or wrong network

"You cancelled the request in your wallet." You tapped Reject in your wallet. Nothing changed. Tap Try again and approve.

"Switch your wallet to BNB Chain to sign for Aster. No network fee is paid." Aster signs account actions on BNB Chain. Your wallet must be on BNB Chain while you connect Aster.

1. Open your wallet

   Check which network is selected.

2. Switch to BNB Chain

   Most wallets switch when Prow asks. If yours doesn't, switch by hand. It's free.

3. Try again

   Go back to Prow and tap Try again.

"Your wallet couldn't sign. Nothing was changed. Try again." Your wallet failed for a reason of its own, not because you declined. Nothing was saved, in your wallet or in Prow. Tap Try again. If it repeats, close your wallet, open it again and try once more.

Aster says the request is stale

Every Aster signature carries a timestamp. Aster accepts it only for a few seconds, as short as 10 seconds. It refuses a signature that arrives later. Two things cause this:

• A slow wallet. You left the signing window open too long. When you connect Aster, the timer starts as soon as the window opens.
• A wrong device clock. Prow syncs with Aster's clock, but a clock far off can still break the sync.

Fix it:

1. Set your clock to automatic

   Turn on automatic date and time on your phone or computer.

2. Try again

   Retry the order, or tap Try again in the connect window.

3. Sign right away

   When your wallet opens, approve without waiting.

Deposit not showing

Hyperliquid

Deposit USDC on Arbitrum. Hyperliquid opens your account with the first deposit, minimum 5 USDC. A deposit from Prow shows four steps:

1. Sent from your wallet.
2. Confirming on Arbitrum: waiting for Arbitrum to confirm it.
3. Bridging with Circle CCTP: usually under a minute.
4. Credited on Hyperliquid: the USDC is in your perps balance.

More in Track your deposit. If it stays on one step, check the transaction in your wallet. Tokens sent on another network or another token won't arrive.

Aster

Aster opens trading only after the first deposit from your wallet. Until then, Prow shows Waiting for your first deposit and checks every few seconds.

1. Open asterdex.com

   Use the same wallet you connected to Prow.

2. Deposit to Futures

   Deposit any token Aster supports on that chain (USDT, USDC, BNB…) to your Futures account. Use Ethereum, BNB Chain or Arbitrum. A deposit to Aster Spot may not count as the first deposit.

3. Come back to Prow

   Prow finds the deposit on its own. Your key is already saved.

If you tapped I'll deposit later, the ticket's button reads Deposit to trade until the deposit lands.

Aster Available is 0 after a BNB deposit

Your balance shows the BNB (or ETH, BTC), but Available to trade is about $0 and orders fail with Not enough margin. Aster only counts non-stable tokens as margin in Multi-Assets mode. It is off by default. Prow does not change it for you.

1. Open asterdex.com

   Connect the same wallet you use in Prow.

2. Turn on Multi-Assets mode

   In the futures settings, switch the asset mode to Multi-Assets. If Aster refuses, close your open orders and positions there first.

3. Or swap to USDT

   Swap the BNB to USDT in your Futures account. USDT counts as margin in both modes.

4. Come back to Prow

   Available updates on the next refresh.

Even in Multi-Assets mode, Available is lower than the BNB value. Aster applies a discount (a haircut). See Aster multi-asset collateral.

Order rejected

Only reduce my Long (or Short), reduce-only for short, means the order can only make your position smaller. It never opens or flips one. The ticket shows it only when the order would reduce a position you hold.

Post only, never fill at once means the order must rest on the book as a maker order. If it would trade right away, the venue cancels it.

Trading key expired or missing

You see Trading key not active or This Aster trading key is no longer approved. This happens when:

• the key expired (keys last up to 180 days),
• you revoked it, or
• you opened Prow on a new device or browser. Keys live on the device that created them.

If you saved your keys with a passkey, Prow shows Turn on trading on a new device. Tap Use passkey and use Face ID, Touch ID, Windows Hello or your device PIN. No wallet signature needed.

Otherwise, set up a new key. Portfolio's Needs attention shows the account with Renew key or Turn on trading, and the ticket's button says the same. Or:

1. Open Settings, Venues

   Find the venue account. Its status shows the key state.

2. Tap Renew trading key or Turn on trading

   Approve the new key in your wallet. No funds move, no network fee.

3. Trade again

   Orders now go through without wallet pop-ups.

Predictions

Bets have their own messages. Find yours, then follow the fix.

Bets not available in your country

You see Not available in your country on a grey bet button, with a note above it. Each venue has country rules of its own and goes by where you are now. Prow can't place a bet where the venue says no, and what you already hold there stays in your own account.

1. Read the note

   It names the venue whose rule it is. On Polymarket, See it on polymarket.com opens the market there.

2. Turn off a VPN or proxy

   The venue goes by the place it sees. Reload the page after you turn it off.

3. Use another venue

   A venue that takes bets from where you are keeps working. When a market is on more than one venue, the venue name under the ticket's title opens a list to pick another.

On Hyperliquid, a country rule applies to prediction markets only: perps and spot still work. A limited account may have limits there too. The accounts list at the top of Predictions says the same for a venue that won't take your bets and offers no deposit there. More in Why can't I bet on Polymarket from my country?

Add a little BNB for predict.fun

You see Add a little BNB for network fees with an Add BNB button, or Needs a little BNB on predict.fun's row in the Connect step. predict.fun runs on BNB Chain. Turning on trading is a few small transactions, paid in BNB by the wallet that holds your USDT, and so is every claim. Turning on trading takes about 0.0001 BNB once, and 0.001 BNB covers it and your claims for a long while.

1. Tap Add BNB

   The Add USDT to predict.fun window opens with the wallet's address on BNB Chain. The same address takes BNB.

2. Send a little BNB

   Send it on the BNB Chain network, from your exchange or another wallet.

3. Check again

   Come back and tap Check again. Setup goes on. For a claim, press Claim again.

Bet not placed

A bet doesn't show in My bets

You placed a bet and it isn't in My bets, or the ticket says Order sent ("The venue is matching it. Your bets update in a moment.") or Still waiting on Polymarket. The venues list a new bet a few seconds after it fills. Meanwhile Prow shows the bet from the venue's answer, for up to 3 minutes, and asks the venue again after 2, 5, 10, 20 and 40 seconds.

1. Wait a minute

   Then look in My bets: Open for a bet, Orders for a limit bet that waits.

2. Look before you bet again

   A bet that filled is already yours, and sending it again buys twice.

3. Still missing after a few minutes

   Look at your account on the venue itself, then write to support with the venue and the time.

Couldn't claim

You tap Claim and a Couldn't claim message appears. The Claim window stays open, so you can try again.

Region not available

Prow is not available in the US, UK, EU, UAE, Ontario (Canada), Cuba, Iran, North Korea, Syria, Russia, Belarus, and occupied regions of Ukraine. The full list is in the FAQ and the Terms of Service. A venue can also refuse bets from your country on its own, with another message: see Bets not available in your country.

If you are not in one of these places:

1. Turn off VPN or proxy

   Your network location decides what you see.

2. Reload the page

   Prow checks again on each visit.

Contact support

In the app, open Help and support: in the Settings menu on a computer, in the Profile tab on a phone. It searches these docs, holds the answers to common questions and opens a chat with us. Or write to support@prowdex.com. Include:

• the venue (Hyperliquid, Aster, Lighter, Polymarket or predict.fun),
• the exact error message, or a screenshot,
• the time it happened.

Never send your seed phrase or private key. Prow will never ask for them.